Sightryt CONDITIONS OF USE:
We, Sightryt and its affiliates provide
access to our www.sightryt.com (‘Website’) to you subject to
the conditions set out on this page. The Website and referred to as the
‘Platform’. The Platform is owned and operated by Sightryt,
a private limited company incorporated under Companies Act, 1956 and
having its registered office at C 303, Cassia Block, 7th Phase,
Puttenahalli,Brigade Millannium, JP Nagar, Bangalore, Karnataka 560078,
India and corporate office at 503, Level V Prestige Centre Point 7,
Cunningham Rd, Bengaluru, Karnataka 560052, Karnataka, India. Please
read this condition of use (‘Conditions of Use’) carefully
before you purchase any product and/or avail any service from
Platform.
For the purpose of this Conditions of Use, wherever
the context so refers, “you” or “your” or
“user” shall mean any person who is visiting, browsing,
placing orders, transacting on the Platform by providing personal
registration data/information while registering/login in on the Platform
as a registered user using any computer systems or mobile or handheld
devices or electronic device. They can be existing or proposed customers
of Sightryt. The terms “Sightryt”, “we”,
“us”, “our” shall mean Sightryt Vision. These
Conditions of Use govern your use on Platform. If you do not agree to
this Conditions of Use, you may not purchase any product and/or avail
any service on the Platform and we request you to uninstall the App. By
installing, downloading or even merely using the Platform, you shall be
contracting with us and you signify your acceptance to this Conditions
of Use and other Sightryt policies posted on the Platform and amended
from time to time, which takes effect on the date on which you download,
install, login or use the Platform and create a legally binding
arrangement and the same shall be abided.
1. Your Account: If
you use the Platform, you are responsible for maintaining the
confidentiality of your account and for restricting access to your
computer, mobile, handled devices and electronic device to prevent
unauthorized access to your account. You agree to accept responsibility
for all activities that occur under your account or password. You should
take all necessary steps to ensure that your account is secured. Please
ensure that the details you provide to us are correct and complete and
inform us immediately in writing of any changes to the information that
you provided when registering on the Platform. You agree and acknowledge
that you will use your account on the Platform to purchase products
and/or avail service only for your personal use and not for any illegal
or unauthorized purpose. Sightryt reserves the right to refuse you the
access to the Platform, terminate your accounts, remove or edit content
at any time without notice to you.
2. Privacy: Please review
our Privacy Policy https://sightryt.com/privacy_policy, which also
governs your visit to Platform, to understand our privacy policy and
practices. The personal information / data provided to us by you during
the course of usage of Platform will be treated as strictly confidential
and in accordance with the Privacy Policy and applicable laws and
regulations. If you have any objection to your information being
transferred or used, please do not access the Platform.
3.
E-Platform for Communication: You agree, understand and acknowledge that
the Platform is an online platform that enables you to purchase products
and/or avail service listed on the Platform at the price indicated
therein. We reserve the right to amend the condition of sale and price
of the products and service at any point of time and it shall be
presumed that before purchasing any product or availing any service you
have gone through the condition of sale and price and agree to the
same.
4. Access to Platform: We will do our utmost to ensure
that availability of the Platform will be uninterrupted and that
transmissions will be error-free. However, due to the nature of the
internet and reason beyond our control, this cannot be guaranteed. Also,
your access to the Platform may also be occasionally suspended or
restricted to allow for repairs, maintenance, or the introduction of new
facilities or services at any time without prior notice.
5.
Your Conduct: You must not use the Platform in any way that causes or is
likely to cause, the Platform or access to it to be interrupted, damaged
or impaired in any way. You understand that you, and not Sightryt, are
responsible for all electronic communications and content sent from your
computer/mobile/handled device/ electronic device, etc. to us and you
must use the Platform for lawful purposes only. You must not use the
Platform for any of the following:
a. for fraudulent purposes, or
in connection with a criminal offense or other unlawful activity;
b.
to send, use or reuse any material that does not belong to you; or is
illegal, offensive (including but not limited to material that is
sexually explicit content or which promotes racism, bigotry, hatred or
physical harm), deceptive, misleading, abusive, indecent, harassing,
blasphemous, defamatory, libelous, obscene, pornographic, pedophilic or
menacing; ethnically objectionable, disparaging or in breach of
copyright, trademark, confidentiality, privacy or any other proprietary
information or right; or is otherwise injurious to third parties; or
relates to or promotes money laundering or gambling; or is harmful to
minors in any way; or impersonates another person; or threatens the
unity, integrity, security or sovereignty of India; or objectionable or
otherwise unlawful in any manner whatsoever; or which consists of or
contains software viruses, political campaigning, commercial
solicitation, chain letters, mass mailings or any "spam; and
c. to
cause annoyance, inconvenience or needless anxiety.
6.
Copyright, authors' rights and database rights: All content included on
Platform, including text, graphics, logos, button icons, images, audio
clips, digital downloads, data compilations, and software, is the
property of Sightryt, its affiliates or its content suppliers and is
protected by India and international copyright, trade mark, authors'
rights and database right laws. All software used on the Platform is the
property of Sightryt, its affiliates or its software suppliers and is
protected by India and international copyright, trademarks and author'
rights laws. You may not systematically extract/ or re-utilise parts of
the contents of the Platform without Sightryt and / or its affiliate's
(as may be applicable) express written consent. In particular, you may
not utilise any data mining, robots, or similar data gathering and
extraction tools to extract (whether once or many times) for
re-utilisation of any substantial parts of this Platform, without
Sightryt and / or its affiliate's (as may be applicable) express written
consent. You may also not create and/ or publish your own database that
features substantial (eg: prices and product listings) parts of the
Platform without Sightryt and / or its affiliate's (as may be
applicable) express written consent.
7. Intellectual Property
Claims - You undertake not to adopt or use or cause any other person to
adopt or use any name, corporate name, trading name, trade mark, design,
copyright, title of establishment, logo, symbol or other commercial
designation, of Sightryt (whether or not registered or to be registered
in the name of the Sightryt or any of its associated companies) for any
purpose whatsoever. The ownership of Sightryt in its trademark, copy
right, logo, symbol, design or any other intellectual property rights
shall remain as is and shall not be violated or claimed as owner by you
or any other party under any circumstances. Sightryt reserves right to
take appropriate legal action if it observes any violation of
Sightryt’s intellectual property rights.
8. Trademarks:
Sightryt, Mission Efficiensee, Mission literasee and other trademarks
indicated on Platform are trademarks or registered trademarks of
Sightryt and/or any other company venturing/associated with Sightryt, in
India and/or other jurisdictions. SIghtryt's graphics, logos, page
headers, button icons, scripts and service names are the trademarks or
trade dress of Sightryt. Sightryt's trademarks and trade dress may not
be used in connection with any product or service that is not
Sightryt's, in any manner that is likely to cause confusion among
customers, or in any manner that disparages or discredits Sightryt. All
other trademarks not owned by Sightryt that appear on this Platform are
the property of their respective owners, who may or may not be
affiliated with, connected to, or sponsored by Sightryt.
9.
Disclaimer: You acknowledge and undertake that you are accessing the
services on the Platform and transacting at your own risk and are using
your best and prudent judgment before entering into any transactions
through the Platform. You further acknowledge and undertake that you
will use the Platform to order products and avail service only for your
personal use and not for business purposes. Images on the Platform are
for representation purpose only and actual product may slightly vary
with respect to colour scheme, material etc.
10. Indemnity
and Release: You shall indemnify and hold harmless Sightryt, or
subsidiaries, affiliates and their respective officers, directors,
agents, employees and representatives, from any claim or demand, or
actions (including attorney's fees), made by any third party or penalty
imposed due to or arising out of your breach of these Conditions of Use
or any document incorporated by reference, or your violation of any law,
rules, regulations or the rights of a third party. You hereby expressly
release Sightryt its affiliates, officers, directors, agents, employees
and representatives from any cost, damage, liability or other
consequence of any of the actions/inactions of the third parties and
specifically waive any claims or demands that you may have in this
behalf under any statute, contract or otherwise.
11.
Children: Use of Platform is available only to persons who can form a
legally binding contract under the Indian Contract Act, 1872. If you are
a minor i.e. under the age of 18 years, you may use Platform only with
the involvement of a parent or guardian.
12. Other
Businesses: Parties other than Sightryt and its affiliates may operate
stores, provide services, or sell product lines on Platform. For
example, businesses and individuals offer products via Marketplace. In
addition, we provide links to the websites of affiliated companies and
certain other businesses. We are not responsible for examining or
evaluating, and we do not warrant or endorse the offerings of any of
these businesses or individuals, or the content of their websites.
Sightryt does not assume any responsibility or liability for the
actions, products, and content of any of these and any other
third-parties. You should carefully review their privacy statements and
other conditions of use.
13. Communications: When you visit
Platform, you are communicating with us electronically. You will be
required to provide a valid phone number and email ID while placing an
order with us. We may communicate with you by e-mail, SMS, phone call or
by posting notices on the Platform or by any other mode of
communication. For contractual purposes, you consent to receive
communications (including transactional, promotional and/or commercial
messages), from us with respect to your use of the Platform and/or your
order placed on the Platform .
14. Losses: We will not be
responsible for any business loss (including loss of profits, revenue,
contracts, anticipated savings, data, goodwill or wasted expenditure) or
any other indirect or consequential loss that is not reasonably
foreseeable to both you and us when you commenced using the Platform.
15.
Alteration of Service or Amendments to the Conditions: We reserve the
right to make changes to Platform, policies, and these Conditions of Use
at any time. You will be subject to the policies and Conditions of Use
in force at the time that you use the Platform or that you order goods
and/or avail service from us, unless any change to those policies or
these Conditions of Use is required to be made by law or government
authority (in which case it will apply to orders previously placed by
you). If any of these Conditions of Use is deemed invalid, void, or for
any reason unenforceable, that Conditions of Use will be deemed
severable and will not affect the validity and enforceability of any
remaining Conditions of Use.
16. Events beyond our reasonable
control: We will not be held responsible for any delay or failure to
comply with our obligations under these Conditions of Use if the delay
or failure arises from any cause which is beyond our reasonable control.
This Conditions of Use does not affect your statutory rights.
17.
Waiver: If you breach of these Conditions of Use and we take no action,
we will still be entitled to use our rights and remedies in any other
situation where you breach these Conditions of Use.
18.
Governing law and Jurisdiction: These Conditions of Use are governed by
and construed in accordance with the laws of India. You agree, as we do,
to submit to the exclusive jurisdiction of the courts at Bangalore. In
case of any dispute between you and us, the same shall be amicably
settled and if not resolved then the same shall be referred to Sole
Arbitrator appointed by us and such arbitration proceedings shall be
governed by Arbitration and Conciliation Act, 1996 and any amendment
made thereof.
19. Sightryt Software Terms: In addition to
these Conditions of Use, the terms, mentioned herein below, relating to
software (including any updates or upgrades to the software and any
related documentation) that we make available to you from time to time
for your use in connection with Platform, shall also be applicable as
part of these Conditions of Use. Sightryt Software means and includes
set(s) of programs, procedure, routines etc associated with operation of
developing/upgrading the Platforms of Sightryt.
Sightryt
SOFTWARE TERMS
1. Use of the Sightryt Software: You may use
Sightryt Software solely for purposes of enabling you to use and enjoy
the Platform, and as permitted by the Conditions of Use. You may not
incorporate any portion of the Sightryt Software into your own programs
or compile any portion of it in combination with your own programs,
transfer it for use with another service, or sell, rent, lease, lend,
loan, distribute or sub-license the Sightryt Software or otherwise
assign any rights to the Sightryt Software in whole or in part. You may
not use the Sightryt Software for any illegal purpose. We may cease
providing any Sightryt Software and we may terminate your right to use
any Sightryt Software at any time without giving notice to you. Your
rights to use the Sightryt Software will automatically terminate without
notice from us if you fail to comply with any of these Sightryt Software
Terms, the Conditions of Use or any other terms of Sightryt. Additional
third party terms contained within or distributed with certain Sightryt
Software that are specifically identified in related documentation may
apply to that Sightryt Software (or software incorporated with the
Sightryt Software) and will govern the use of such software in the event
of a conflict with these Conditions of Use. All software used in any
Sightryt Service is the property of Sightryt and/or its affiliates or
its software suppliers and protected by laws of India and other
countries if applicable including but not limited to any other
applicable copyright laws.
2. Use of Third Party Services:
When you use the Sightryt Software, you may also be using the services
of one or more third parties, such as a wireless carrier or a mobile
platform provider. Your use of these third party services may be subject
to the separate policies, terms of use, and fees of these third
parties.
3. No Reverse Engineering: You may not, and you will
not encourage, assist or authorize any other person to copy, modify,
reverse engineer, decompile or disassemble, or otherwise tamper with,
the Sightryt Software, whether in whole or in part, or create any
derivative works from or of the Sightryt Software.
4.
Updates: In order to keep the Sightryt Software up-to-date, we may offer
automatic or manual updates at any time and without notice to you.
Sightryt
TERMS & CONDITION
Return Policy
Because we are
confident in our products, we offer a 100% cash refund for frames, and a
100% store credit guarantee on all frames and lens products. If you are
not completely satisfied with your eyeglasses within the first 14 days
after delivery, you are entitled to a refund, store credit or a product
exchange of equal value.
EXCHANGE
We are
happy to exchange a pair of glasses of the same value with the 14-day
period. Should you wish to exchange for a pair of glasses at a higher
value, the difference must be settled before shipment.
Other
terms and condition in RETURN SHIPPING
Please send the
product back to us with your preferred courier (Sightryt is not
responsible for any return shipping). The returned product must meet the
following criteria.
• Unused and in
their original condition.
• All accessories
such as case and cleaning cloth must also be returned.
Notes:
•
All return requests must be submitted within 14 calendar days of
delivery.
• Money back or store credit
guarantee does not include the cost of shipping that is not standard.
•
Sightryt is not liable for any bank, credit card, or any other
charges that may be incurred in the refund.
•
Each item may only be returned or exchanged once.
•
Customers are responsible for return shipping back to our
office.
Return address:
503, Level V
Prestige Centre Point 7, Cunningham Rd, Bengaluru, Karnataka 560052.
Please allow up to 14-21 business days from when we
receive the return for your money to be refunded.
MANUFACTURER
WARRANTIES
Most manufacturers offer a 3-months warranty that
covers manufacturing defects which typically includes defective hinges
and welding points, frame discoloration, and missing parts. Please
contact us with a picture of the problem should you require warranty
services. This warranty does not cover the following cases.
•
Accidental damages to your frame
•
Normal wear and tear
• Prescription
changes
Please note it is the customer's responsibility to return
the glasses and provide us with the return shipping tracking
information. Furthermore, a picture of the damage to the item is
required for the warranty claims.
HOW TO EXCHANGE OR
RETURN GLASSES
• Write a mail to us at
sight@sightryt.com or contact us at +91 9740574448
•
A member of our customer support team will respond upon receipt of
your exchange or return request, and follow up the process with
confirmation of acceptance or denial.
• You
are required to provide us with a tracking number for your returned
item(s).
• Products returned for exchanges
or returns must be undamaged and unused (with case and cleaning cloth)
and in the resalable packaging provided with them (no open packages).
•
Exchanges and returns will only be processed once the returned
item is received at our facilities.
• Cost
of shipping for your purchases, as well as duties and sales taxes are
non-refundable.
• In the event where your
return request has been denied, you will be responsible for the shipping
cost to have your returned package sent back to the shipping address you
provided.
• We may refuse to accept future
orders from those who have made previous unsubstantiated claims for
non-delivery of goods.
Important Notes:
•
Exchanges and returns can only be submitted within the first 14
calendar days of receiving the original item.
•
All warranty credits are non-refundable.
•
Please allow up to 14-21 business days upon receipt of returned
item(s) to process your refund.
Please note that during and
near holiday seasons, shipping and production time may take longer than
usual due to higher volume of traffic.
Important Notes:
•
Order(s) will be delivered to the address specified on the date of
order only after payment is fully received and production of lenses is
completed.
• Order(s) will be shipped using
your choice of shipping arrangement.
• Any
duties and taxes are the responsibility of the customer. You may be
charged duties and taxes when the order has arrived in your country. The
courier will contact the recipient to collect duties and taxes before
releasing the shipment.
• You may be
requested to provide your Tax ID to clear customs. In that case, the
information you provided is solely between you and your country's
Customs and Border Protection. Sightryt will NOT receive any of your TAX
ID or related information.
• Once the order
is shipped from Sightryt, it is no longer the responsibility of
Sightryt.
• Once the order is shipped from
Sightryt, even you contact us within 24 hours in order to make changes
to your order, whether it be the prescription or delivery address, or to
cancel your order, it is no longer possible.
•
Delays caused by courier companies will be handled in a timely
manner but is not the responsibility of Sightryt.
•
Order production may be delayed when insufficient / inaccurate
information is provided by the customer.
•
We ensure that the lenses ordered via Sightryt adhere to the
highest ISO standard quality.
• Under rare
situations whereby our production is delayed, the customer will be
notified with an estimated shipping time.
•
The estimated shipping time is provided by the shipping couriers.
If you have any enquiries regarding the estimated time, please do not
hesitate to contact the courier directly.
•
Please be aware that shipping time may be affected by different
factors such as weather, custom clearance, peak season delays, remote /
countryside locations, and transportation. It is not our responsibility,
and you will need to contact the respective courier on your own to find
out the shipping status.