We, Sightryt Vision company established and registered under the
Companies Act, 1956 having its registered office at ‘C 303, Cassia
Block, 7th Phase, Puttenahalli,Brigade Millannium, JP
Nagar,Bangalore,Bangalore,Karnataka,560078,India and Corporate Office at
503, Level V Prestige Centre Point 7, Cunningham Rd, Bengaluru,
Karnataka 560052, Karnataka, India. We value your trust and respect your
privacy. This privacy policy (“Policy”) provides you with
details about the manner in which your data is collected, stored,
disclosed, used and protected by us when you use our website
www.sightryt.com, WAP site and all other websites and applications made
available by us from time to time.
The terms "you" and &
"your" herein refer to the user of the Sightryt Platform.
you
are advised to read this Policy carefully before using the Sightryt
Platform. By downloading and using Sightryt Platform, you expressly give
us consent to collection, transfer, use, storage, disclosure and sharing
of your Personal Information in accordance with this Policy. If you do
not agree to the terms of this Policy, please do not use or access the
Sightryt Platform.
Note: This Policy may change at any time
without prior notification. To make sure that you are aware of any
changes, kindly review the policy periodically. This Policy shall apply
uniformly to Sightryt Platform, desktop website & mobile WAP site.
To the extent permitted under the applicable law, your continued use of
Sightryt Platform, website & mobile App & WAP site after changes
to this Policy shall constitute your consent to the updated Policy.
GENERAL
We
will not sell, share or rent your Personal Information to any third
party or use your email address/mobile number for unsolicited emails
and/or SMS. Any emails and/or SMS sent by us will only be in connection
with the provision of agreed services & products and this Policy.
PERSONAL
INFORMATION
Personal Information means and includes all information
that can be linked to a specific individual or to identify any
individual, such as name, date of birth, profile picture, address,
mailing address, telephone number, email ID, login name and password,
payment or banking information, credit card/debit card details,
cardholder name, card expiration date, information about your mobile
phone, reviews, ordering details and history, correspondence with our
customer support, location details, copies of government identification
documents and other details (KYC) and any other details that may have
been voluntarily provided by you on Sightryt Platform and/or in
connection with availing any of our services or to our third parties or
otherwise.
LINKS TO OTHER SITES
Sightryt Platform may, from
time to time, link to or contain the link of other websites that may
collect personally identifiable information about you. We are not
responsible for the privacy practices or the content of those linked
websites.
COOKIES
A "cookie" is a small piece of information
stored by a web server on a web browser so it can be later read back
from that browser. We use cookie and tracking technology depending on
the features offered. No Personal Information will be collected via
cookies and other tracking technology; however, if you previously
provided personally identifiable information, cookies may be tied to
such information. Aggregate cookie and tracking information may be
shared with third parties.
HOW WE COLLECT PERSONAL INFORMATION
With
regard to each of your visits to the Sightryt Platform, you voluntarily
provide us your Personal Information and:
• we may
automatically collect your Personal Information including but not
limited to time zone setting, mobile/tab device details, domain and host
from which you access the internet, the Internet Protocol [IP] address,
Mac ID of the computer or internet service provider [ISP] and browser
plug-in types and versions you are using, and anonymous site statistical
data, real time information, or approximate location information as
determined through data such as GPS, IP address.
• we
may also collect information including, but not limited to, the full
Uniform Resource Locators (URL) clickstream to, through and from the
Site or the App or SIghtryt Platform (including date and time), products
and/or service you viewed or searched for, page response times, download
errors, length of visits to certain pages, page interaction information
(such as scrolling, clicks, and mouse-overs) and methods used to browse
away from the page and any phone number used to call our customer
service number.
• Sightryt mobile application may also
access metadata and other information associated with other files stored
on your mobile device. This may include, for example, photographs, audio
and video clips, personal contacts and address book information. If you
permit the Sightryt mobile application to access the address book on
your device, we may collect names and contact information from your
address book to facilitate social interactions through our services and
for other purposes described in this Policy or at the time of consent or
collection. If you permit the Sightryt mobile application to access the
calendar on your device, we collect calendar information such as event
title and description, your response (Yes, No, Maybe), date and time,
location and number of attendees.
• If you are a
delivery partner or any third party vendor, we will, additionally,
record your calls with us made from the device used to provide services,
related call details, SMS details location and address details.
INFORMATION
WE RECEIVE FROM OTHER SOURCES
• We may receive Personal
Information about you if you sign in to the Sightryt Platform through
third-party sign-in services such as Facebook, Google Plus, Twitter or
Gmail or any other social networking or similar site (collectively,
“SNS”), an option of which may be provided to you by us at
its sole discretion, you will be allowing us to pass through and receive
from the SNS your log-in information and other user data.
•
When you sign in Sightryt Platform with your SNS account, or otherwise
connect to your SNS account, you consent to our collection, storage, and
use, in accordance with this Policy, the Personal Information that you
make available to us through the social media interface. This could
include, without limitation, any information that you have made public
through your social media account, information that the social media
service shares with us, or information that is disclosed during the
sign-in process. Please see your social media provider’s privacy
policy and help center for more information about how they share
information when you choose to connect your account.
•
We may receive Personal Information about you from third parties, such
as other users, partners (including ad partners, analytics providers,
search information providers), or our affiliated or group companies or
subsidiary companies or if you use any of the other websites/apps we
operate. Users of our Ad Services and other third-parties may share
information with us such as the cookie ID, device ID, or demographic or
interest data, and information about content viewed or actions taken on
a third-party website, online services or apps. For example, users of
our Ad Services may also be able to share customer list information
(e.g., email or phone number) with us.
• We may also
collect Personal Information if you like or follow our page on SNS.
•
We may also collect Personal Information through results when you
respond to a survey conducted by us or our third parties.
By
using website and/or app and/or Sightryt Platform and/or by providing
your information, you consent to the collection and use of the
information you disclose on website and/or app and/or Sightryt Platform
in accordance with this Privacy Policy, including but not limited to
your consent for sharing your information as per this Policy.
USE
OF PERSONAL INFORMATION
We use Personal Information to:
•
provide, personalise, maintain and improve our products and services,
such as to enable deliveries and other services, enable features to
personalise your account;
• carry out our obligations
arising from any contracts entered into between you and us and to
provide you with the relevant information and services;
•
administer and enhance the security of our Sightryt Platform and for
internal operations, including troubleshooting, data analysis, testing,
research, statistical and survey purposes;
• provide you
with information about services we consider similar to those that you
are already using, or have enquired about, or may interest you. If you
are a registered user, we will contact you by electronic means (e-mail
or SMS or telephone) with information about these services;
•
provide you with information about our services and products;
•
provide you with services & products you explicitly requested
for;
• understand our users, improve the content and
features of our services, process and complete your transactions, make
special offers, provide customer support, process and respond to your
queries;
• generate and review reports and data about,
and to conduct research on, our user base and Service usage patterns;
•
allow you to participate in interactive features of our Services, if
any;
• resolve disputes;
• collect
money;
• measure consumer interest in our Services,
•
to use your name and photograph in publicity related to any of our
competitions or promotions or offers, if you are a winner, on the basis
that it is necessary for our legitimate interests in promoting and
marketing our service and growing our business.
• to
track the progress of delivery or status of the order placed by our
customers and pickup and delivery of clothes, if you are a delivery
partner.
• to use any for any other purpose
We
may combine the information that we receive from third parties with the
Personal Information you give to us and information we collect about you
for the purposes set out above.
DISCLOSURE AND DISTRIBUTION OF
PERSONAL INFORMATION
We may share your Personal Information with
selected third parties including:
• our vendors,
consultants, marketing partners, research firms, sub-contractors,
auditors, legal attorneys and other service providers or business
partners for the performance of any contract we enter into with them or
you, on the basis that it is necessary to perform the contract that we
have with you or for our legitimate interests in managing and improving
our business.
• any present or future member of our
affiliates or group or subsidiary companies for our internal business
purposes.
• analytics, technical developers and search
engine providers that assist us in the improvement and optimisation of
Sightryt Platform.
• advertisers that require the data
to select appropriate advertising content for the Sightryt Platform.
•
if you are a delivery partner, we may share your name, phone number
and/or profile picture (if applicable), tracking details with our
customers to provide them the services.
• we may
disclose your Personal Information to third parties on the basis that it
is necessary for our legitimate interests, as follows:
a.In
the event that we sell or buy any business or assets, in which case we
may disclose your personal data to the prospective seller or buyer of
such business or assets.
b.If, substantially all our assets
are acquired by a third party, in which case personal data held by us
about our customers will be one of the transferred assets.
•
we may also transfer your Personal Information if we are under a duty to
do so in order to comply with any legal obligation, or if it is
necessary for our legitimate interests and other agreements; or to
protect our rights, property, or safety, our customers, or others. This
includes exchanging information with other group companies and
organisations for the purposes of fraud protection and credit risk
reduction.
DATA SECURITY PRECAUTIONS
We have in place
appropriate technical and security measures to secure your Personal
Information collected by us.
All Personal Information is
stored on our secure servers or those of our third party service
providers. You are advised not to send your full credit/debit card
details through unencrypted electronic platforms. Where we have given
you (or where you have chosen) username and password which enables you
to access certain parts of the Sightryt Platform, you are responsible
for keeping this password confidential. We ask you not to share a
password with anyone.
Please be aware that the transmission
of your Personal Information via internet is not completely secure.
Although we will do our best to protect your Personal Information, we
cannot guarantee the security of your Personal Information transmitted
through the Sightryt Platform. Once we have received your Personal
Information, we will use strict physical, electronic, and procedural
safeguards to try to prevent unauthorized access.
CONSENT
By
using Sightryt Platform and/or by providing your Personal Information,
you consent to the collection and use of the Personal Information you
disclose on Sightryt Platform in accordance with this Policy, including
but not limited to your consent for sharing your Personal Information as
per this Policy.
We are required to make an automated IVR
(Interactive Voice Response) or a manual verification call to the
customer for every delivery for order placed. You will receive this
verification call even if your number is registered for the Do Not
Disturb (DND) option.
New customer/First time user is
requested to share the Registration code (OPT) while registering with
Sightryt. This shall be considered as the consent to receive
transactional and promotional communications from us vide
SMS/Call/Email/Whatsapp messages or any other mode.
For
existing customers, Sightryt may send SMS on their registered mobile
number to get the consent to receive transactional and promotional
communications from us vide SMS/Call/Email/Whatsapp messages. If
customer wishes not to receive any communications then, customers are
requested to respond to the SMS by sending email to sight@sightryt
within 48 hours from the receipt of the SMS failing which it will be
deemed that the customer has provided the consent to receive any
transactional/promotional communications from us by
SMS/Call/Email/Whatsapp messages or any other mode.
CONTACT
If
you have any queries in connection with this Policy, please email us at
sight@sightryt.com or write to our Grievance Officer at the following
address:
Sightryt Vision LLP
501 - 503, Level V Prestige
Centre Point 7, Cunningham Rd, Bengaluru, Karnataka 560052